Privacy Policy
Last updated 28 Aug 2026
1. What we collect
To connect senders with travellers and keep the marketplace safe, ParcelMove collects:
- Your name, phone number, and (if you provide one) email address.
- An Aadhaar reference number for identity verification, and a photo where a step requires one (profile, pickup, delivery).
- Trip and booking details — origin, destination, travel dates, parcel category and size.
- Receiver name and phone number, provided by the sender at booking time.
- Payment and payout details needed to process a booking or a payout request.
- Messages you send through in-app chat with another user for a booking.
- Device and usage information (app version, device identifiers) for security and troubleshooting.
2. How we use it
We use this information to:
- Verify your identity and reduce fraud before you can send or carry a parcel.
- Match senders with travellers, calculate pricing, and process bookings and payments.
- Let you communicate with the other party to a booking.
- Send booking-related notifications (accepted, picked up, delivered, and similar).
- Investigate disputes, complaints, or suspected policy violations.
- Improve the reliability and safety of the service.
3. Who we share it with
We do not sell your personal information. We share it only where necessary to run the service:
- With the other party to a booking — e.g. a traveller receives the receiver's name and phone number for that delivery only.
- With our payment gateway provider, to process online payments and payouts.
- With law enforcement or regulators, where required by law.
4. How long we keep it
We retain booking and identity-verification records for as long as your account is active and for a reasonable period afterward, to meet legal, accounting, and dispute-resolution requirements.
5. Your rights
You can review and update your profile information from the app at any time. To request a copy of your data, or its deletion, write to us at the address below — we'll respond within a reasonable time, subject to records we're legally required to keep.
6. Security
Delivery confirmation codes are never stored in plain text longer than needed to complete a delivery. Pickup/delivery photos and identity documents are only accessible to people who are actually party to that booking, or to platform administrators investigating a specific issue.
7. Contact us
Questions about this policy or your data can be sent to support@ghungroonetwork.com.