Refund & Cancellation Policy

Cancelling before pickup

Either the sender or the traveller can cancel a booking any time before the parcel is picked up (while the booking is Pending or Accepted). If you paid online, the full amount — including the platform fee — is refunded. Any bonus credit used on the booking is also returned to your bonus wallet.

Once the parcel is picked up

A booking can no longer be self-cancelled from the app once the traveller has picked up the parcel (status Picked up or later) — at that point it's physically with the traveller and mid-transit. If something has gone wrong, contact support and we'll help sort it out.

Boost & tips

An optional boost (offered to get picked up faster) or a post-delivery tip goes directly to the traveller and is not refundable once the corresponding action — acceptance for a boost, delivery for a tip — has happened.

Cash on pickup / cash on delivery bookings

For bookings paid in cash, no online refund applies — cancel before pickup the same way, and no payment ever changes hands.

Refund timeline

Refunds to your original online payment method are typically processed within 5-7 business days, depending on your bank or payment provider.

Contact us

For a cancellation or refund issue not covered here, write to support@ghungroonetwork.com with your booking reference.